ilovecupcakes FAQ
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Do you have all the cupcakes and flavors in stock every day?
Yes we do, however because all of our cupcakes are handmade, there can be a time delay as to when they are available in the shop.

Is it possible to order for the same day? 

Yes, we can make orders and deliveries for the same day. We recommend that if you would like to order for a specific time slot or on holiday days, that you will order at least one day in advance. We can be very busy with telephone calls, and it can take us some time to get back to you on busy days. 

 

How long will it take for my delivery to arrive? 

Delivery time slots are between 2-3 hours. We deliver from 9am until 8pm. If you would like a delivery earlier than 9am, please enquire at the store. 

 

Do you deliver outside of the delivery zones?

We deliver within Tel Aviv, Ramat Gan, Petach Tikve, Holon and Rishon Lyzion, and as far as Kfar Smryahu. If you would like a delivery further afield, we recommend that you will enquire with us at the store. 


Will my cupcakes be exactly the same as the cupcakes on the website? 
Our cupcakes are carefully hand made daily, sometimes the cupcakes can vary slightly in design or color to the exact picture on the website.

Our cancelation and payment policy:
Orders must be prepaid. No refunds or cancellations.

How long do the cupcakes last for?

From your purchase, cupcakes last for up to 3-4 days in the fridge

Do they contain nuts?
Our cupcakes are produced in a bakery that contains nuts. We cannot promise that any of our products are nut free

Are the cupcakes Kosher?
Yes, our store is Kosher Halavi under the Rabbanate of Tel Aviv. We can make Kosher Parve to request for events.
 
Do we use milk products from out of Israel?
Yes we do, cupcakes that contain milk only from Israel are; Vanilla, Red Fruits, Red Velvet, Strawberries and Cream. 

Can I add any logo or picture to the cupcakes?
Yes, please email us the picture to contact@ilovecupcakes.co.il . Cupcakes pictures must be clear and not blurred. 

Do I need to keep my cupcakes in the fridge?
You can keep your cupcakes in the fridge in an airtight box. Take them out at least half an hour before eating. They should be eaten at room temperature
 
Do the cupcakes contain eggs?
Yes- only cooked eggs (no raw eggs)

Do you make sugar free cupcakes?
We don’t make sugar free cupcakes. If you are interested then please let us know. If there is enough demand, we will be happy to introduce them

If I have a large order, how long in advance do I need to place my order?
If you have a large order for an event, it is best to let us know at least a week earlier

What food colour do you use?
We only add food color to Vanilla frosting & Red Velvet Cake. If you request natural colour, we use natural pink, yellow,  and more. Macarons and cakepops contain artifical color.

How many calories are in a cupcake?
Approximately 300 calories in our classic size cupcake
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